While you may purchase food from restaurant chains such as McDonald’s frequently, you might not know much about the companies that supply them with that they serve to their customers like you. One of these companies is OSI Food Solutions which is one of the biggest food processors in the United States. The business started out small in Chicago as a local meat market. The owner, Otto Kolschowsky, was a German immigrant who later passed it on to his sons and it was rebranded to Otto & Sons in 1928. When the company was just serving their local community, they managed to build strong relationships with their excellent customer service.
Even though the company is now operating around 70 facilities around the world in 17 countries, OSI Food Solutions is still dedicated to building strong relationships with every customer that they serve. Instead of looking at the businesses that they work with as customers, they view their relationship as a partnership. As a company, they were able to quickly see that when the people they were providing value added food too were successful, so were they. After making a deal with the franchiser of McDonald’s, Ray Kroc, they were determined to keep up with their demand when McDonald’s started expanding across the United States. They began using nitrogen freezing techniques in 1973 at their newly built plant that was capable of processing large volumes of hamburger patties and other foods products.
In fact, their relationship with McDonald’s played a major role when OSI Food Solutions expanded to Europe. OSI Food Solutions may already be one of the biggest names in the industry and an important part in the food manufacturing history of the United States, but they have even bigger plans for the future to supply more people around the world with food that is high quality products and a good value. While the different facilities and companies that are part of OSI Food Solutions may be part of a brand, they understand that different regions will have different needs. On a local level, management is able to make a lot of decisions themselves to meet the needs of the area.