Securus Technologies is a well known brand in the correctional facility industry. They’re most known for connecting loved ones and inmates. They’ve been in business since 1986, and have served over 1.2 million inmates and several thousand agencies. Recently, Securus Technologies has made their services more affordable, and have expanded to offer more products. The company also works with institutions to monitor the inmates, provide management software, and other assistance to help the institutions.
In an effort to continually expand, the company has made several acquisitions over the years. The most recent acquisition is of GovPayNet. The company is based in Indiana and has 20 years in the business. They process payments for governmental agencies. Bail payments, restitution payments, probation fees, court costs, and many others are among the payments they process. JPay is a similar company also acquired by Securus Technologies. GovPayNet and JPay plan to partner to advance technology and come up with new technological solutions for the corrections industry. A major project involving technology to cut out the use of contraband cell phones has made significant progress.
Securus Technologies is very popular for their monitoring services as well. They have detected things that have led to convictions and made investigations possible. Unethical employees have also been caught by monitoring. Securus has also made news with recently being accredited by the Better Business Bureau. Receiving a grade of “A+” the company is on its way to the top. The customer service has also been improved and has an incredible 95 percent customer satisfaction rating. Over 99 percent of issues are resolved within one call. With these types of metrics, customers are happy with Securus. Going the extra mile, the company manages to keep customers as its top priority. Securus Technologies is definitely a company you’ll hear about in the near future.
When crime is on the rise in the city, me and my fellow police officers have to take immediate action so that the citizens are not put in danger. One of the ways that we do this is by trying to anticipate when fugitives are going to act, and take them in before anyone is hurt. This month we had a huge spike in violent home invasions, and all evidence pointed to a one man crime spree that needed to be stopped.
Our suspect was not only committing these crimes right out in the open, he wasn’t even trying to hide from us. He would simply go from safe house to safe house, sell his stolen property, buy drugs, get high, and repeat. As he became more addicted to the drugs, his violence would escalate. It was time that we took this suspect off the streets, but we were having trouble getting anyone to talk with us.
Securus Technologies is a company that makes inmate telephone monitoring systems, and they recently upgraded their system at the local prison. The LBS software could identify key conversations and do the work of several of our officers. We decided to try to see if the system could pick up on any chatter concerning our suspect, we were shocked at what we discovered.
One inmate was talking about getting family to his house to collect his stuff because he was holding a ton of goods he bought for pennies on the dollar from our suspect. He didn’t want the items confiscated, so he asked to have them moved. He was told to keep buying because the merchandise was too good for the price, and that was the break we needed. We were at that next buy, and took down all parties and returned all the stolen property.
The communications platform of Securus Technologies isn’t a program that should be seen as being ordinary by any means, as it’s a system that is bringing people closer together by providing them with a means of convenient communications in which one of the parties is not longer required to travel long distances to keep in touch had that been required of them had they not been given this wonderfully designed program to utilize.
Securus Technologies is a program that is not necessarily solely providing benefits to its immediate users, but also communities, as law enforcement officials are able to utilize the chat sessions that are conducted between the two parties. Should any matters of illegal nature be spoken about over the video conference chat sessions, law enforcement officials can provide courts with the segments including the illegal matters that were spoken about as key pieces of evidence for investigative matters. This is why it is not only recommended for inmates to refrain from chatting about matters that would be considered as being illegal, but also from engaging in such activities altogether. Oftentimes, crimes that occur in correctional facilities are carried out by corrupt correctional officers. To avoid this from occurring, Securus Technologies needs to be installed into the communications systems of more correctional facilities so that correctional officers can be made aware of there always being a possibility of their actions being spoken about over the chat sessions that are conducted between inmates and their visitors over the Securus Technologies platform/servers. Due to the law enforcement agencies having capabilities of monitoring conversations that are conducted between inmates and visitors, communities are becoming a lot safer than ever before. Be sure to see how you may be able to go about utilizing the program if Securus Technilogies, as it has been created with your best interests as its primary concerns.
The 11th edition of the Gold Stevie Award for Sales and Customer Service were held at Caesar’s Palace in Las Vegas. The event was attended by more than 600 business executives and other company representatives. It had drawn more than 2,000 nominees from around the globe for their different categories. There were more than 53 categories of awards at the event, and Securus Technologies was among the biggest winners of the night. The company bagged the award for the best in sales and customer service.
It is not hard to see why Securus received the award. The company has been growing and developing fast in the five years that it has been operational. When they started offering monitoring, tracking and other communication solutions to correctional facilities and even individual companies, they were having a hard time convincing people to buy into the services. However, they are currently the service provider of choice to more than 20,000 correctional facilities across the country, and they are still growing.
When receiving the award on behalf of the company, the senior vice president in charge of operations said that it was a great honor to receive the award and added that this was a reflection of the quality of customer support that they offer their clients. He reiterated the principle that they have always held as a business, that the ultimate happiness of the customer is more valuable than any sales and profit. In the recent past, the company has received accreditation from the better business bureau because of the quality of their services. They have also received many glowing recommendations from customers who review their services.
The judges organizing the awards commended Securus and stated that it is not an easy thing to accomplish what they had and in such a short period. He urged them to keep up the good work.