One of the great tragedies of being in prison is lacking relational contacts with helpful friends and family on the outside. It is essential that some way be established for that emotional link to remain in place. Securus Technologies is a prison phone company that strives to do just that. With their innovative and safety oriented phone systems, Securus is leading the way in helping prisoners remain connected with their families.
Another recent innovation that Securus has done is adding in an automated complaint form to their communication system. This complaint form empowers prisoners to share their frustrations with staff, without having to fill out a lengthy and time consuming paper. “Securus is committed to continuously providing new technology and features for our customers,” emphasized Russell Roberts, a Vice President at Securus. An Illinois prison official responded on the wonderful efficiency this new Securus technology provided for them. “The ConnectUs Inmate Forms and Grievance application was the easiest to implement; our nurses love it; everyone loves it. We will save thousands of dollars on paper costs alone,” observed Chief Kolitwenzew. Data reports that 65% of corrections staff time is now saved as compared to the older paper forms.
Securus is headquartered in Dallas, Texas, and they serve over 1 million inmates across North America.