Securus Technologies is a well known brand in the correctional facility industry. They’re most known for connecting loved ones and inmates. They’ve been in business since 1986, and have served over 1.2 million inmates and several thousand agencies. Recently, Securus Technologies has made their services more affordable, and have expanded to offer more products. The company also works with institutions to monitor the inmates, provide management software, and other assistance to help the institutions.
In an effort to continually expand, the company has made several acquisitions over the years. The most recent acquisition is of GovPayNet. The company is based in Indiana and has 20 years in the business. They process payments for governmental agencies. Bail payments, restitution payments, probation fees, court costs, and many others are among the payments they process. JPay is a similar company also acquired by Securus Technologies. GovPayNet and JPay plan to partner to advance technology and come up with new technological solutions for the corrections industry. A major project involving technology to cut out the use of contraband cell phones has made significant progress.
Securus Technologies is very popular for their monitoring services as well. They have detected things that have led to convictions and made investigations possible. Unethical employees have also been caught by monitoring. Securus has also made news with recently being accredited by the Better Business Bureau. Receiving a grade of “A+” the company is on its way to the top. The customer service has also been improved and has an incredible 95 percent customer satisfaction rating. Over 99 percent of issues are resolved within one call. With these types of metrics, customers are happy with Securus. Going the extra mile, the company manages to keep customers as its top priority. Securus Technologies is definitely a company you’ll hear about in the near future.